Delete your account
Last updated: 17 October 2026
1. In the app
Open Katheris on Android, iPhone, the web or in Telegram, go to Profile and tap Delete account at the bottom of the screen. Confirm, and the account and its data are deleted right away.
2. By email
If you can’t sign in, write to support@katherisapp.com from the email address linked to your account, or include your Telegram username if you signed in with Telegram. We may ask you to confirm that the account is yours. We delete the account within 30 days of the request and reply when it’s done.
3. What we delete
Your name, email address and Telegram ID; symptoms and their ratings; GAD-7 and PHQ-9 results; CBT diary entries; daily logs; practice history; diagnosis, prescriptions and therapy details; your comments and reactions on symptoms; your share link; your subscription records; and your profile in our product analytics.
4. What we keep
Records of App Store and Google Play payment notifications, which contain only an internal ID and no health data, kept as long as tax and accounting law requires.
5. Pro subscription
Deleting the account doesn’t cancel a Pro subscription. Cancel it first in Google Play (Payments & subscriptions) or in your App Store account settings, otherwise the store will keep charging you.